Work

Sunlife financial
Develop and manage portfolio of large, complex deliverables following agile ways of working. Drive integration, alignment, and continuity of delivery across value streams. Own tracking and reporting on Objectives and Key Results (OKRs) and other key metrics. Proactively identify and escalate issues and impediments for executive sponsor support.

St Joseph's Health Center, Toronto
Directed and provided oversight regarding the administrative and technical aspects of clinical and corporate system support; managed daily operations, coordinated assignments to develop, maintain, support and enhance applications; oversaw performance management, provided coaching and feedback, facilitated employee training, and advised staff regarding operational, technical and administrative issues.

IBM Canada
Oversaw the planning and implementation of technology projects; ensured scope, cost, schedule and contractual deliverables were met. Managed projects throughout the full system development life cycle; utilized techniques for planning, tracking, change control and risk management, and collaborated with team members to ensure project success and drive company objectives.

NTT DATA
Directed midsize to large process improvement projects aimed at utilizing information technology to achieve business objectives; coordinated and led training meetings, developed standard project process flows, and acted as a liaison between departments to investigate issues and implement solutions.  

Capital District Health Authority
Provided database support services to ensure continuous system availability, and to identify areas of improvement, creating effective solutions to enhance the department’s health and wellness strategies; updated database records and fixed software issues, maintained standard data recovery processes to improve recoverability time, and implemented security features to protect and secure database systems.